Whether you are responding to the same type of e-mail on a daily basis or you would just like to add an automatic response to e-mails sent to a specific domain address, you can accomplish such a task using the "autoresponder". An autoresponder will send a standard response e-mail message (based on a text file you specify) to anyone who sends an e-mail to a specific e-mail address (which you specify) at your domain. All of our hosting plans allow you to set up UNLIMITED autoresponders.
How to set up an autoresponder:
1.Create a plain text file which contains the message you wish to have automatically sent (e.g. sales_request_response.txt) and upload it to your domain in ASCII mode via FTP.
2.Use your Web browser to go to the E-mail Settings section of your account Control Panel (go to yourdomain.com/stats/ and enter your userID and password, click on E-mail Settings and re-enter your userID and password if requested). This page allows you to set your e-mail forwarding, POP accounts, and autoresponders for your account.
3.Go to the 'Autoresponders' section of your E-mail Settings page.
4.Under the "@your_domain" heading, enter the e-mail address at your domain which is intended to invoke the autoresponder. For example, if you want an autoresponse message sent to anyone who sends an e-mail to "firstname.lastname@example.org", you would enter "info". When a user sends an e-mail message to this address (email@example.com) the autoresponder will automatically reply with the message you specify.
5.Under the "File to send" heading, enter the location of the text file you uploaded in step 1 which contains the autoresponse message. The text in this file will be sent in an e-mail message to whomever sends an e-mail to the address you specified in step 4. Be sure to enter the absolute path to the file (example:/www/htdocs/yourcompany/response1.txt). If you uploaded the file to the main level of your account (the 'root') you would just enter/www/htdocs/myfile.txt, since the file is not located within any subdirectories.
6.Under the "Reply to" heading, enter the e-mail address from which you want to have your autoresponse message appear to be coming. This address will appear in the 'From:' heading in the autoresponse e-mail. If the user replies to the autoresponse message, the reply will be sent to this e-mail address.
7.Optionally, under the "Who to Notify" heading, enter the e-mail address of someone you want to have receive a copy of the original incoming e-mail message that invoked the autoresponder.
Set up text files to be delivered automatically when sending email to a specified address. Add/Delete/Modify Autoresponders
Autoresponders: You can have an email address automatically send a text file. For example, you can configure the email address firstname.lastname@example.org to automatically send a text file to the original sender, along with sending a copy of the original message to another email address.
Create New Autoresponder: Top left field: Enter the alias to create for the autoresponder. This is WITHOUT the domain name. An example would be 'info'. Top right field: This is the absolute path of the text file to send. An example would be: '/www/htdocs/yourcompany/response1.txt'. Lower left field: This is the email address that appears in the 'reply-to' field of the outgoing autoresponse. Lower right field: In addition to sending an autoresponse, a copy of the original email message can be forwarded to the email address in this field. If the autoresponse requires no human intervention, then you can leave this field blank.
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